3.6
(436)
3.6
(436)
$$$$cheap
Coffee shop
Bagel shop
Bakery
Breakfast restaurant
Donut shop
Fast food restaurant
Takeout Restaurant
Phone
(413) 739-1612
Hours
SuSunday: 5:00 AM–8:00 PM
MoMonday: 5:00 AM–8:00 PM
TuTuesday: 5:00 AM–8:00 PM
WeWednesday: 5:00 AM–8:00 PM
ThThursday: 5:00 AM–8:00 PM
FrFriday: 5:00 AM–8:00 PM
SaSaturday: 5:00 AM–8:00 PM
2068 Riverdale St, West Springfield, MA 01089, USA
Saturday: 5AM–8PM
SuMoTuWeThFrSaShow times
SuSunday: 5:00 AM–8:00 PM
MoMonday: 5:00 AM–8:00 PM
TuTuesday: 5:00 AM–8:00 PM
WeWednesday: 5:00 AM–8:00 PM
ThThursday: 5:00 AM–8:00 PM
FrFriday: 5:00 AM–8:00 PM
SaSaturday: 5:00 AM–8:00 PM
Hide times
People typically spend 10 min here
(413) 739-1612
About
Dunkin' is a well-established chain known for its popular breakfast options and wide range of coffee beverages. Recently, I visited the location to charge my car and decided to step inside for a large cup of tea and their Dunkin Tomato Pesto Grilled Cheese sandwich. The experience was excellent, prompting me to return on another occasion. While the dining room was closed, I still managed to grab a tea through the drive-through window while charging my car.
Why you should go
- Convenient stop for a quick bite or drink while traveling on Rt. 90
- Friendly and hardworking staff create a welcoming atmosphere
- Fresh and soft donuts available
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Menu and popular items
Highlighted reviews
Slide 1 of 3
I stopped by this place to charge my car on a morning, I went in to get a large cup of tea and a Dunkin’ Tomato Pesto Grilled Cheese sandwich. Everything was great. On my way back two days later, I stopped by it again. The dinning room was closed, but I got my tea from the drive-through window while charging my car.This has become one of my favorite stops. It is very close to Rt. 90.
Was visiting my daughter from out of state and went to this Dunks on 4/17/22. Waited at the counter 5-7 minutes before being noticed. Grabbed two bags of Hazelnut coffee from the display case in register area. When I got back to my daughter’s house, I noticed that both bags of coffee had expired; one that day and one back in February. I returned the bags of coffee in hopes of exchange of fresh coffee later that day only to find that ALL of the bags of coffee on the display were past the expiration date. Once again, I had to wait several minutes to be noticed at the counter. The manager had gone home for the day and the clerk didn’t know how to issue me a credit back to my app. He called the manager and she said I would have to come back in the next day. However, I was then on my way home to NH, almost 3 hours away. The clerk told me that I could take the expired bags of coffee to any Dunkin store for exchange. I stopped at 2 stores in Mass and one in NH and none of them would do an exchange! The stores are franchises, not chains. I tried to call this Dunks on 4/18/22 to speak with the manager and was hung up on. I tried for over an hour to call back but the phone only rang and rang with no answer. I now have 2 stale bags of coffee and am out $17.98! Won’t be visiting this Dunkin’ store ever again!!
Just tried to go there at 1pm on a Saturday afternoon and “they’re not making food today” how on earth is that compliant with the franchise contract?!Update: went to this location again (only because it’s near my work) stopped by at 8:30 am on a Wednesday and “we’re not making food right now”! I thought when you buy a franchise you have to follow certain rules so people have the same experience at each location?! A Starbucks just opened down the street and if this location keeps being lazy they’re going to be unemployed
I stopped by this place to charge my car on a morning, I went in to get a large cup of tea and a Dunkin’ Tomato Pesto Grilled Cheese sandwich. Everything was great. On my way back two days later, I stopped by it again. The dinning room was closed, but I got my tea from the drive-through window while charging my car.This has become one of my favorite stops. It is very close to Rt. 90.
Was visiting my daughter from out of state and went to this Dunks on 4/17/22. Waited at the counter 5-7 minutes before being noticed. Grabbed two bags of Hazelnut coffee from the display case in register area. When I got back to my daughter’s house, I noticed that both bags of coffee had expired; one that day and one back in February. I returned the bags of coffee in hopes of exchange of fresh coffee later that day only to find that ALL of the bags of coffee on the display were past the expiration date. Once again, I had to wait several minutes to be noticed at the counter. The manager had gone home for the day and the clerk didn’t know how to issue me a credit back to my app. He called the manager and she said I would have to come back in the next day. However, I was then on my way home to NH, almost 3 hours away. The clerk told me that I could take the expired bags of coffee to any Dunkin store for exchange. I stopped at 2 stores in Mass and one in NH and none of them would do an exchange! The stores are franchises, not chains. I tried to call this Dunks on 4/18/22 to speak with the manager and was hung up on. I tried for over an hour to call back but the phone only rang and rang with no answer. I now have 2 stale bags of coffee and am out $17.98! Won’t be visiting this Dunkin’ store ever again!!
Just tried to go there at 1pm on a Saturday afternoon and “they’re not making food today” how on earth is that compliant with the franchise contract?!Update: went to this location again (only because it’s near my work) stopped by at 8:30 am on a Wednesday and “we’re not making food right now”! I thought when you buy a franchise you have to follow certain rules so people have the same experience at each location?! A Starbucks just opened down the street and if this location keeps being lazy they’re going to be unemployed
We gathered reviews from Google and Tripadvisor, and summarized helpful tips as well as commonly mentioned things others might find useful.
- Check the expiration dates on products before purchasing
- Consider visiting during off-peak hours to avoid potential delays in service
- Double-check your order to ensure it matches your preferences, especially for customizations like almond milk or caramel swirl
Reviews
Dunkin' has received mixed reviews from customers, with complaints ranging from expired products to poor customer service. Some visitors have encountered issues like stale coffee, unavailability of food items during regular hours, and incorrect orders. However, there are positive mentions as well, highlighting friendly staff members and fresh donuts.
Review score
3.6
out of 5
5 stars
171
4 stars
89
3 stars
68
2 stars
30
1 star
78
I stopped by this place to charge my car on a morning, I went in to get a large cup of tea and a Dunkin’ Tomato Pesto Grilled Cheese sandwich. Everything was great. On my way back two days later, I stopped by it again. The dinning room was closed, but I got my tea from the drive-through window while charging my car.This has become one of my favorite stops. It is very close to Rt. 90.
Was visiting my daughter from out of state and went to this Dunks on 4/17/22. Waited at the counter 5-7 minutes before being noticed. Grabbed two bags of Hazelnut coffee from the display case in register area. When I got back to my daughter’s house, I noticed that both bags of coffee had expired; one that day and one back in February. I returned the bags of coffee in hopes of exchange of fresh coffee later that day only to find that ALL of the bags of coffee on the display were past the expiration date. Once again, I had to wait several minutes to be noticed at the counter. The manager had gone home for the day and the clerk didn’t know how to issue me a credit back to my app. He called the manager and she said I would have to come back in the next day. However, I was then on my way home to NH, almost 3 hours away. The clerk told me that I could take the expired bags of coffee to any Dunkin store for exchange. I stopped at 2 stores in Mass and one in NH and none of them would do an exchange! The stores are franchises, not chains. I tried to call this Dunks on 4/18/22 to speak with the manager and was hung up on. I tried for over an hour to call back but the phone only rang and rang with no answer. I now have 2 stale bags of coffee and am out $17.98! Won’t be visiting this Dunkin’ store ever again!!
Just tried to go there at 1pm on a Saturday afternoon and “they’re not making food today” how on earth is that compliant with the franchise contract?!Update: went to this location again (only because it’s near my work) stopped by at 8:30 am on a Wednesday and “we’re not making food right now”! I thought when you buy a franchise you have to follow certain rules so people have the same experience at each location?! A Starbucks just opened down the street and if this location keeps being lazy they’re going to be unemployed
On November 10, 2023, I went into the entrance and immediately was struck by how freezing it was inside. I saw a small staff of young girls doing the best they could serving the counter and the drive up. I have no idea how this place can keep people, much less maintain a customer friendly environment. Places like this who either don't pay their bills, or are just plain cheap, are not worth patronizing. I just started traveling Riverdale, and I will never go back to this place. I have no idea how you can keep good help. By reading some of the other reviews, I can understand why.
Dunkin for the win. Must grab coffee to start my day. Always made just right. Customer service could work on their manners but sadly, as per today's society, it's the usual "is that all?" 😕
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