Do I have to pay to use CBP One™?
- No, the CBP One™ mobile application is FREE and available to everyone who has access to a mobile device. The app can be downloaded on the Apple and Google Play stores.
Who may register and request an appointment at the Port of Entry?
- All noncitizens without documents sufficient for lawful admission to the United States may register and request an appointment with the CBP One™ app. To request and schedule an appointment at a Port of Entry, noncitizens must be located in Central or Northern Mexico.
How does the appointment process work, how do I request an appointment?
- Following registration, you have to “ask for an appointment” each day. To request an appointment, you must select your registration that contains all members of your family or co-travelers who share a common U.S. destination address, and you must submit a request.
- At 12:00pm ET each day, appointments will be allocated from a pool of those registrations from the previous day who have “requested an appointment.” A percentage of those selected for appointments will be from a pool of the oldest registrations based on your initial registration create date and the remaining appointments will be selected randomly.
- If you receive an appointment, you will be notified to confirm the appointment by completing a geolocation check to ensure you are within central or northern Mexico and by completing the photo capture and liveness detection process.
- In the event you are not selected for an appointment, you must “ask for an appointment” again to be considered for the 12:00pm ET allocation.
I have registered in the CBP One app, do I have to request an appointment every day?
- Yes, if you have not yet received an appointment you must continue to request an appointment each day, to be considered for the next day’s allocation of appointments.
Am I more likely to get an appointment if I am:
- In a family?
- No, requesting an appointment on behalf of a registered family member has no impact on who receives an appointment. When requesting an appointment in the CBP One™ mobile application for a family, families must submit a single request for an appointment. This will ensure you will only receive appointments that will accommodate all family members together. As long as all members of a family or co-travelers who share common U.S. destination addresses are part of the same registration, you will all receive the same appointment date and time.
- In a large group?
- No, requesting an appointment on behalf of a group has no impact on who receives an appointment. The daily appointment allocation dedicates a portion of the appointments to users who have been waiting the longest for an appointment, as indicated by when they created their initial registration. The remaining appointments are allocated randomly to those that requested one the previous day.Groups are limited to no more than 10 individuals and must have the same intended U.S. address.
- A single individual?
- No, requesting an appointment for yourself has no impact on who receives an appointment.
- A certain nationality?
- No nationality is prioritized for appointments.
- Picking a certain state for my intended U.S. address?
- No, your intended U.S. address does not impact the ability to get an appointment.
- Closer to the U.S. border?
- No. If you are seeking an appointment, you must be located in Central or Northern Mexico to schedule an appointment through CBP One. You do not need to be in a specific location within the geofenced area.
What can I do to improve my chances of getting an appointment?
The best way to get an appointment and ensure you are processed at a port of entry is to register with accurate information. If you have a passport or other identity document, be sure to include it in your registration. Once you have completed your registration, continue to “ask for an appointment” using the same registration as long as it is accurate. Creating new or multiple registrations to try to ask for multiple appointments will make it more difficult to get an appointment and be processed at a Port of Entry
Do all individuals in a group need a separate appointment?
- Yes, each member of a group seeking an appointment together needs an appointment. As long as all members of a family or co-travelers who share a common U.S. destination address submit a request for an appointment on the same registration, they will all receive the same appointment date and time.
What if I don't know all the answers to the questions asked on the CBP One registration?
- Individuals can contact CBP at CBPONE@cbp.dhs.gov for assistance.
What if I made a mistake on my registration?
- Currently, CBP One does not allow you to edit your registration. If you need to change anything in your registration, you will need to delete that registration.
- After you have deleted your registration, you can re-register with the correct information.
If I misspell my name or have an incorrect date of birth on my registration, will my appointment be honored?
- If the name on the appointment is different from your identity document, or if it is evident you intentionally misrepresented your information such as misspelling your name by using extra spaces, special characters, repeat characters, and having an incorrect birth day, your appointment may not be honored.
Even with a confirmed appointment, if it is discovered that I have multiple registrations my appointment will not be honored?
- If you present with a CBP One appointment and CBP determines you intentionally misused the CBP One application or intentionally misrepresented your biographic data to create multiple registrations, CBP may not honor your appointment.
Because I have a CBP One appointment, does that mean I applied for asylum?
- No, CBP One is only a scheduling tool and not an application for asylum.
If I apply for asylum or status in Mexico, does that mean I can't use CBP One and schedule an appointment?
- Applying for an immigration status or document in another country does not prohibit an individual from making an appointment with CBP One.
I have an appointment in the CBP One app, what do I do now to get processed at a POE?
- If you have a CBP One appointment, please plan to present at the Port of Entry at the date and time specified on your appointment. Please have your confirmation number ready to provide to the officer upon arrival. This will assist the officer to verify your appointment.
- Although not required, CBP highly encourages you to have proof of your appointment either in the CBP One app or by bringing a copy of your confirmation email or confirmation screen.
What if someone asks me to pay for an appointment?
- CBP One is a FREE mobile application available for download by any individual on an Android or Apple device. CBP One appointments cannot be purchased, and any appointments for sale are fraudulent.
What do I do if I miss my appointment?
- If you miss your CBP One appointment you will need to ask for a new appointment. The registration status in CBP One will change back to “Ask for an Appointment.” You will need to select that again and follow the instructions to request a new appointment.
Why did my registration disappear?
CBP One did not have a system error. CBP will remove all registrations that are created or utilized by those who are intentionally misusing the CBP One application. This includes intentionally misrepresenting your biographic data to create multiple registrations like using extra spaces, special characters, repeat characters, and incorrect birth days.
Are noncitizen parents traveling with U.S. citizen minor children required to make appointments for their child?
- When parents with U.S. citizen children are making appointments to present themselves at a POE, the U.S. citizen child does not need an appointment.
What is the difference between the CHNV parole processes and scheduling an appointment to present at a port of entry?
- The CHNV parole processes established by DHS provides certain nationals of Cuba, Haiti, Nicaragua, and Venezuela (CHNV), along with their qualifying immediate family members, the opportunity to request advance authorization to travel to an airport in the United States to seek a discretionary grant of parole. For more information, please visit https://www.uscis.gov/CHNV.
- CBP One appointments are available to noncitizens located in Central and Northern Mexico to schedule a date and time to present at one of eight POEs on the southern border.
Is CBP One only available to Cubans, Haitians, Nicaraguans, and Venezuelans?
- No. CBP One is available to all noncitizens without documents sufficient for lawful admission into the United States to schedule an appointment to present at one of eight land POEs.
Do I need a sponsor in the U.S. to register and schedule an appointment?
- No, I do not need a sponsor to register and schedule an appointment to present at a southwest border land POE.
