AppFolio Billing Services (2024)

A person with the President user role can update the company's credit card or ACH information in AppFolio. Follow the instructions below:

1. At the top right of your database, click your name and select General Settings.
2. Under General Settings, click Update Billing Information.
3. Fill in your new billing information and click Submit.
4. A confirmation message will be displayed upon successful submission of your payment.

AppFolio utilizes electronic invoicing to reduce paper use, which allows for automated payments and uninterrupted service. Invoices are sent on the first business day of each month via email to the billing contact on file.

Please contact us and we’ll review and respond to your inquiry.

Your active unit count can be found on the Dashboard page, which you land on when you log in to AppFolio. Your units are listed in the Portfolio Summary section on this page. Active units are listed in the "Units" column, and broken down by rented and available units. You can also use the Property Directory report to find your active unit count. The total active unit count is displayed at the bottom of the "Units" column on the report. If you need assistance with this report, feel free to submit a support request through the Help Center or email support@appfolio.com.

The billable unit counts are reviewed and set on a monthly basis before invoicing for the Property Management product occurs.

For AppFolio Property Manager you will receive an invoice for your implementation fee within 5 days of contract signature. The recurring fee for AppFolio Property Manager will begin on the start date that was determined by you and your sales rep and is on your order form. This date is based on your planned implementation schedule.

For AppFolio Website you will receive your first invoice for the Website Set Up Fee and Monthly Recurring Fee the following month after your preview site is delivered.

Use the "Screening Usage" or "Rental Application" reports found under the Reporting tab in AppFolio. See Track Applicant Screening Usage in our Help Center for more information and instructions to use these reports.

Your invoice shows the total number of eCheck payables processed in the previous month. To see the details of these payments, use the "eCheck Payment Detail" or "eCheck Usage Summary" report found under the Reporting tab in AppFolio. See Billing for eCheck Usage in our Help Center for more information and instructions to use these reports.

Use the "Liability to Landlord Insurance Coverage" and "Insurance Usage" found under the Reporting tab in AppFolio. Check out our Help Center for more information and instructions to use these reports.

Use the "Premium Listing Billing Detail" report found under the Reporting tab in AppFolio. See Billing for Premium Listing in our Help Center for more information and instructions to use this report.

Please contact us and include the new and old contact information.

Please contact us and include the new and old physical and billing addresses.

If you're interested in adding a website or any additional products or services please submit a support request through the Help Center or email support@appfolio.com.

If you wish to cancel your AppFolio Site subscription you can do so by sending a written request 15 days prior to the next monthly billing to websitechanges@appfolio.com. Please include the URL of the website you wish to cancel in the email.

An appfolio subscription will renew annually at the date specified in the top left corner of the AppFolio invoice. This renewal date is determined by the subscription start date on the original order form.

No action is required to renew a subscription. The subscription will automatically renew on the renewal date specified in the top left corner of the AppFolio Invoice.

All AppFolio Property Manager subscriptions renew for 12 months.

There is no renewal fee, the AppFolio subscription will automatically renew.

You may provide a notice of non-renewal to 70 Castilian Dr., Goleta, CA 93117 or by email at billing@appfolio.com, at least thirty (30) days prior to the expiration of the then-current term subscription (Annual Renewal Date).