Acorn + Oak Property Management hiring Broker In Charge in Raleigh-Durham-Chapel Hill Area | LinkedIn (2024)

Acorn + Oak is looking to hire its next Broker in Charge.Our fast-growing, forward-thinking, and customer service focused firm is looking for a dedicated team player that will oversee our triangle team!

As a Broker in Charge at Acorn + Oak, you are accountable for broker support and managing your branch health.Your branch is run as you see fit as long as you are meeting branch goals and serving the Brokers as a Servant Leader and exuding our company’s Core Values in every interaction you have whether it be internally or externally.You are a leader of our organization.

You are an educator, a mentor, a coach and also the decision maker when it comes to hiring and terminating Brokers.Your motto should be “Support by Empowerment”.This means educating and shepherding them but not doing the work for them--teach them to fish, do not fish for them.

Always be willing to help and do so with a positive attitude.Be kind but hold boundaries.Use every situation as a teaching opportunity.

As a leader at Acorn + Oak, we will expect you to embody our company’s Core Values and Core Behaviors, lead by Influence (not force), and practice Servant Leadership.

ACORN + OAK CORE VALUES

• Do The Right Thing
• Be The Best
• Connect with Others
• Shared Success
• Forward Thinking
• Have Fun

ACORN + OAK CORE BEHAVIORS

• Brand Ambassador/Steward
• Solution-Oriented
• Ownership/Accountable
• Empathy
• Open Minded/Curious

Management Duties:

• Assist Recruiting with interviewing and hiring/onboarding qualified Brokers that will represent A+O well.
• Hold Brokers accountable to goals and processes their Broker contract including terminating and offboarding when applicable.
• Monthly broker check ins and evaluations
• Accountable for overseeing Broker Scorecards and communicating breaches of contract and/or brand standards
• Goal tracking for each broker to include success and complaints.
• Member of Real Estate Committees in the areas our communities reside.
• Hold monthly mentor meetings as needed.
• Accountable for overseeing, selecting and advising Acorn + Oak Broker Coaches
• Liaison between Broker Advisory Committee and Leadership
• Accountable for branch growth goals and objectives

Compliance:

• Responsible for Branch compliance
• Consult Attorney in areas where legal liability could be an issue
• Assist and, at times, take the lead on lawsuits brought against the branch
• Ensure Broker License Compliance

1. NCREC (CE and Elective Hours, License and Renewal Fees, Broker Firm Affiliations and Un-Affiliations)
2. TMLS Compliance
3. In good standing with Code of Ethics and Realtor Associations

Broker Support:

• Coach, mentor and support the Brokers
• Respond to Broker requests within 1 business day or 24 hours.
• 1 on 1 meetings with brokers to help with development and assist with gaps in execution of contractual obligations.
• Communicate with the Brokers regularly through weekly newsletters and informational publications
• Create content for and lead Monthly broker meetings as well as the annual State of The Acorn meeting
• Support and attend Evictions when needed.

Tenant and Client Support:

• Respond to Questions and Complaints within 24 hours of arrival.Goal is same day correspondence.
• Ensure that resolutions are both fair to the client and the company.
• Consult in owner and tenant and vendor related complaints and issues
• Manage property reassignments
• Conduct New Owner Check ins as well as periodical client and customer surveys

Technology:

Appfolio:

• Review Survey Responses and compose appropriate feedback to included parties.
• Audit Delinquency Report and communicate with affected parties for resolution.
• Audit Security Deposit Report and communicate with affected parties for resolution.
• Maintain proper accuracy to the intention of files.
• Monthly accuracy checks on broker documents.

Google Drive

• Maintain document integrity and confidentiality.
• Monthly checks to ensure broker documents are uploaded and updated correctly.

Finance:

• Monthly review of trust account balances in Appfolio for issues/discrepancies/questions
• Monthly Review of A/P and follow up with brokers on balances over 60 days.
• Monthly review with property accountants of uncleared security deposits that need submission to the NC Treasury.
• Property accounting related refund and adjustment requests

Operations Support:

• Responsible for maintaining Branch level health and scorecard
• Attend weekly check ins with COO and other branch level employees
• Responsible for bringing branch level issues and possible solutions to the COO
• Collaborating with the COO on corporate and branch level improvement projects

Non-Essential Functions:

• Operations Admin as needed.
• Handle properties when brokers are terminated and the legal repercussions from their neglect.
• Other duties as assigned

Experience

• 5+ years of Broker in Charge Experience
• 8+ years of Broker Experience, preferably with residential rental properties

Knowledge, Skills, and Attributes

• Strong project management skills
• Ability to work from home or at our office
• Excellent customer/client relations skills
• Ability to work effectively in a deadline-driven, multi-priority environment; exhibit consistent usage of effective time management skills and appropriate resource management; communicates interferences and delays to supervisor.
• Provides others with timely and organized information; provides clear directions, shares responsibility and accountability; includes and consults with appropriate individuals as needed.
• Provides accurate results that are thought-out, complete; exhibits high standard for excellence, attention to detail; relays information that is sufficiently detailed and provides desired effect from customer.
• Ability to use logical methods to solve problems while producing effective solutions; probes all appropriate resources for solutions; takes initiative to identify and improve systems and processes.
• Ability to relate well with staff, clients, and tenants; attentive and active listener; patience to hear others out and build rapport with dignity and tact; ability to effectively manage change and support and promote acceptance; encouraging, motivating, clear and effective communicator.

The job description is designed to provide the employee with an overview of their job duties, however, the job description is not all-inclusive. All employees are subject to being assigned additional duties at any time. This job description is also subject to being changed at any time.

We are an equal opportunity employer